Customer Help
Common purchase queries answered
Orders and Shipping
Our normal turn-around time is 3 to 5 business days.
If you’re in GTA you’ll receive your order on the same day of finishing and if not, it will depend on the shipping method you’ve chosen.
Creating an account is free and instant. just click on Register on the top right corner of the page.
You can change your shipping address in the ” My Account” section and add as many shipping addresses as you need.
We will send you automated emails every time your order status changes, but you can also check your order status in your ” My Account ” section.
We do NOT keep any of your credit card information on our server. Our reputable merchant ” PayPal Payment ” is responsible for all payment processing and data handling of payments.
We are located and operating in Canada and we are obligated to charge our sales tax (HST).
If you want to save on shipping costs, we offer a free pick-up option from our Markham production facility. Alternatively, you can arrange your courier service to pick up your order from our facility.
It all depends on what you’ve ordered. Products can come as many as multiple skids.
If you need to swap an item
Returns and Exchanges
As printing products are unique to each order we do not accept returns, but instead, we will reprint the product without any cost if there is an error on the print from us.
It’s almost impossible to send out the wrong order to our customer, but on such occasions, we do replace it with the correct item in rush service without charge
As printing products are unique to each order we do not accept returns, but instead, we will reprint the product without any cost if there is an error on the print from us.
We are here to help and answer questions from 9:00 a.m to 5:00 p.m eastern time, Monday to Friday.
You can send an email or call us during those hours.
As long as your order status is not complete in printing, you can change your address, but once the order has been shipped, we can’t make any changes to the shipping address.
From the received status up to processed status, you can change or cancel your order.
